Cancelling, changing plan and deleting the account

Cancel

In My account, the “Manage or cancel the subscription” link opens Paddle's secure page, straight on the cancellation form. There is no offer trying to make you stay.

Cancelling switches off renewal. Access to Pro continues until the end of the period already paid, there is no further charge, and My account starts showing the date Pro ends. After that, the account moves to the free plan with your settings kept.

An email reminder arrives before that date: 3 days before on monthly, 15 days before on annual.

Refunds

If you are a consumer in Brazil, you can withdraw from the purchase within 7 calendar days of payment and get the full amount back, under article 49 of the Brazilian Consumer Protection Code.

Refund requests are made by email, to [email protected]. The text that applies is the one in the terms of use.

Moving from monthly to annual, or the other way round

There is no switch within the same subscription. The way to do it is to cancel the current one and, once its period ends, subscribe to the other from the plans page.

Before doing this on a launch price: cancelling gives the place back, and the new subscription comes at the full price, unless there is still a place available at that moment. The details are in Plans, prices and currencies.

Deleting the account

In My account, “Delete my account”, confirming with your password. This erases the account, the subscriptions and the personal data, and cannot be undone.

With a subscription still renewing, deletion is locked until you cancel. Deleting the account here does not stop the billing, which is done by Paddle, and the charges would carry on with no account to sign in to. As soon as the cancellation is confirmed, deletion is unlocked.

Password, email and devices

Also in My account: change the password, manage the account emails, switch on two-factor authentication and see the connected devices.

Updated on Nov. 3, 2026.